The Jamaica Constabulary Force (JCF) is moving full speed ahead to have all Police stations across the country ISO 9001certified.
The International Organization for Standardization (ISO) unites global experts to establish world-class standards and best practices, ensuring quality, consistency, and excellence across industries worldwide.
Gaining ISO certification means acquiring the seal of approval for being in compliance with the internationally recognised standards for quality management.
Assistant Commissioner of Police (ACP), Desmond Brooks, from the Inspectorate and Professional Standards Oversight Bureau, told the Police Civilian Oversight Authority Citizen’s Corner Podcast that the JCF continues to prioritise customer satisfaction.
“The JCF, in its transformation thrust, we have begun the standardisation of everything that we do and a critical component to that is to ensure that we are satisfying the needs and expectations of customers,” ACP Brooks said.
In that vein, ACP Brooks explained that from the JCF’s baseline studies, it has been able to ascertain what it is that their customers want.
“We are rolling out ISO 9001 certification… . Matilda’s Corner [police station] has been certified, so has Duhaney Park [police station]. The idea is the entire police facilities across the country will be ISO certified, so it is important that we know and understand the needs and expectations of the citizen,” he said.
The Matilda’s Corner Police Station, Duhaney Park Police Station and the Police Emergency Communication Centre, were the first three JCF entities taking part in a one-year change management programme that sought to ensure organisational excellence and quality service to the public.
The JCF is the first Police Force in the region seeking to attain ISO 9001 quality management certification. The Force is following in the steps of several government entities that have sought and acquired ISO certification.
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